Client Care Experts
Reviews and Complaints
clientcareexperts.com
Anonymous
Las Vegas, Nevada
Client Care Experts Customer Care Review from Las Vegas, Nevada
I have been trying to contact Client care for almost two weeks straight and am being told that they will be closed till July 4th, it the 20th today of July and the same massage is on their line!! My computer is extremely slow, they installed IDrive and its capacity is poor and therefore, causing my system to have a very poor update process. Forget about the back up! That's a real scam I'm sure. It's very poor customer service and frankly, someone needs to investigate these guys since they are ripping people out of so much money. They need to be stopped.
Reason of review:
Poor customer service
2 comments
Anonymous
Covina, California
Clieint Care Experts failure to respond
I bought their system for200.00$ to get my computer working,They said that their company was the number 1 in computer repair.Sense I could not find a good repairman I gave them a try.Dumb me their repair lasted 5 days and when I called then their answer machine said that they were closed for the 4th of July holidays.So I left my phone # it asked for and they will call me back,that was 5/03/16 it is know 7/22/16 even after many calls still no reply.This company sucks.Do not use.I sugest no one use this commpany or do so at their own risk.I went online and foound many complaints.Good luck
Loss:
$200
Cons:
- Would not return my calls
Reason of review:
Poor customer service
Preferred solution: Full refund
1 comment
Anonymous
Charlotte, North Carolina
Got Scam too.
Same thing happened last Thursday 2/25/16. Business issued Dell Laptop model Latitude E6540 froze and got Microsoft Message saying virus attack call the number shown for solution same as picture shown. Called this number and was told I could bring laptop to Best Buy - Geek Squad for repairs; cost $400 and takes 7 days. Or they could see if they could connect to my laptop and make repairs in 6-8 hours. Informed since we are under warranty with Microsoft cost only $250 and warranty for 30 days, additional protection plan for only $29.95 per month available. Declined additional protection. Only after I gave payment was I told receipt would be from Client Care Experts - a division of Microsoft - for repairs only. Returned to my office today 3/3/16 and our IT person informed I was scam...they place the virus so they can remove virus for their fee. Trying to recoup the cost via the credit card company payment was made from.
Reason of review:
Bad quality
Lashondra Ucy
Gresham, Oregon
Webroot Secureanywhere Antivirus Review from Gresham, Oregon
One of my new clients came to me with a computer problem. There admin user account profile had been corrupted on windows 7 and they weren't able to login. First I had to fix that. Then asked them about the history of this PC. They told me that they had a pop up appear on there computer a month ago asking to call a number as the computer isn't protected from real time antivirus protection. As the user isn't very computer literate they were worried that there computer really was infected because it became all slow and got lost and called the number. They ended up paying $500. Then there PC never sped up and then there account profile had been corrupted, so they couldn't login to the machine. I fixed the account in order to login and check out the PC. I noticed they had some sort of webroot secure anywhere antivirus running on the machine. Then I went into system properties and found that the logo was changed to a "Client Care experts" logo and had all of the companies information in system properties. I right away went to research this company and found bad reviews. Also figured out they used that webroot antivirus. After that I started running my virus/rootkit usb with different software to seek out viruses and potential root kits. Combofix took 40 minutes to run and came across 100 or so files that it removed. Adwcleaner came across a lot of registry errors and potential viruses. Malwarebytes detected 572 items. Then I cleaned the machine of all the garbage on it. Including the client care experts logo in system properties. Probably a smart idea to just freshly install windows 7. It's just sad how people try to take advantage of others into making them pay big bucks to "potentially" fixing there machine. Go make a real business and help others actually. Now will be filing an ftc report, and see if we can get a refund for my client.
3 comments
Anonymous
Purchased Services were NOT provided
On or around May 3, 2016 I ordered the remote services offered by client care experts in the form of $250.00 for malware anti-virus 'Webroot' protection and $300.00 to "clean, debug, and rejuvenate" my 5 year old computer due to slowed performance and diminished capabilities. Whatever Client Care Experts did to my computer destroyed its ability to connect to a network. I have now been without a computer since on or around May 3, 2016 AND I AM BEING IGNORED BY CLIENT CARE IN REGARD TO COLLECTING MY REFUND. I've sent several emails with no response. I am calling the BBB. I have received a minimum of 8 emails to try and get "re-connected" even though i have never been connected since Client Care touched my computer. I have reached out at least 3 times in the last 2 weeks to try and retrieve my refund yet i get no response back and when the customer service number is called it's always waiting and then a hang up. THIS IS RIDICULOUS!
Loss:
$2100
Cons:
- Them ignoring me completely after i asked for a refund
- Scam
- Client care experts ruined my computer
Reason of review:
services destroyed computer
Preferred solution: Full refund
1 comment
Anonymous
San Anselmo, California
Microsoft technical support has never heard of this company. It is a scam
I received a blue pop up on my computer, stating I have a virus. I called the number posted on the pop up (888-489-****), and they told me to call Client Care Experts at 855-527-****. I explained what happened to the representative, and he said he can do a virus and infection sweep for $299.99. I was wondering how this happened. I called Microsoft, told them what happened, and asked if Client Care Experts is associated with them (like they claimed). Microsoft said "no, you got scammed." They said we never post a message, stating "you have a virus". They also said I should change all of my personal information because it was probably compromised. The Microsoft representative said I should have just shut down my computer and restarted it. If Client Care Experts was affiliated with Microsoft, they would have said the same thing. I went on line and discovered this is not the first time Client Care Experts has pulled this on someone. They have done the exact same thing to a lot of people! I took my computer to a repair company immediately, and the repair person said I was scammed and should have just shut down my computer and restarted it.
Reason of review:
scam
Preferred solution: let the public know
2 comments
Anonymous
Mount Laurel, New Jersey
SCAM
Client Care Experts is a complete scam. They were raided by the Florida State Attorney General's office and the Postal Marshall as well. Their last court hearing is on Monday July 25th, 2016 (which can be found online). ANY time a company offers a computer repair remotely besides Best Buy is a SCAM. If you've made any purchase with this company just call your bank or credit card company and tell them you wanna charge back that price you've paid. They will be more than happy to assist you in getting your funds back. NEVER EVER DO BUSINESS WITH THIS COMPANY. If you get a pop-up, turn your computer off then back on, everything will be okay.
Reason of review:
Bad quality
Anonymous
Lakewood, Ohio
Nice try guys
Similar events. Screen locked up and was prompted to call the 888 number. Turning the computer on/off was still locked. They charged me 400 to rid my unit of viruses and another 250 for 3 year warranty. Four days later locked up again. Called microsoft tech directly. They got in and said nothing had been done. Disputed charges with bank and "merchant" agreed for full refund. Now I have to reinstall windows 8 to get rid of all their stuff they downloaded. Some of the software they put on there you can not even delete. Others even after deleting are still running in the background. Very crafty scammers. At least I got my 650 back.
Reason of review:
Bad quality
Anonymous
Columbus, Ohio
Beware Client Care Experts are Con Artist
On Christmas day, my computer locked up with a message stating my computer was infected with a virus and to call 1-85*-981-****. I spoke to Kristofer. He suggested to remote into my computer to see what was going on. He said I could take it to a technician like Best Buy if I wanted to. He stated my computer was running sluggish, pointed out a couple of programs that may have caused the virus and my computer needed a tune up. When he discovered Trend Micro was my anti-virus software he said it was scanned based software and it was not equipped to prevent viruses like Webroot which is real-time protection. He offered to sell me Webroot for $300. When I told him I couldn't afford it, he asked me if I had a credit card. I said, "No." He said I would pay that any way to get my computer back in working order. I asked him, “How do I know you're not trying to scam me?” he took me to their website, hovered over the Microsoft portion and assured me they were associated with Microsoft. He also said, "If I was trying to scam you, I would sound like I'm from India." I asked if he could fix my computer for under $250, he put me on hold and came back on and said, "Merry Christmas how does $250 sound?" I should’ve hung up but I bought it. He said it would take 4-6 hours, I would receive a phone call to explain what was done. After 4 hours I received no phone call from them. When I went down on our other computer and started researching, I discovered this was a scam. I immediately shut down my computer and contacted my credit union and asked to stop the transaction. I'm foolish for letting him talk me into buying this protection. Somebody from Client Care Experts hacked into my computer and placed that warning message on my computer. They locked up my computer to make it look like it was infected and asked me to call them. This is a SCAM. Do not fall for it. Take your computer to a legitimate computer service technician. This is just the beginning. I could have more issues now that I allowed them remote access to my computer. It's hard telling what they are capable of doing.
Loss:
$250
Cons:
- Never again
Reason of review:
Poor customer service
Preferred solution: Full refund
4 comments
Anonymous
Cody, Wyoming
Beware Scam
Had a popup on a screen with a little x to delete and as soon as I touched the x my computer locked and posted a window telling me to immediately call an 888 number for help. I called my computer tech but was a weekend so he didn't answer. I called the number and before you know it I was getting charged $550 to get my computer unlocked! about an hour after they started my computer tech called and told me to unplug my computer and call my ccard company to get the chgs reversed and cancel my card. Did all that and planning on taking computer to him tomorrow for a check up but here's one interesting thing.... in the hour I left them on my computer they removed their scam virus and my computer now seems fine. I'll still have him check it but I feel these are the guys that planted the virus in the first place to get the repair business. Total scam!!
Anonymous
New York, New York
Client Care Experts - Review in Software category from New York, New York
Yes I was scammed also. I quickly called microsoft and they took over. Stopped them from completion. Stopped payment also and took care of other things I felt was in danger.
1 comment
Anonymous
Orlando, Florida
Slick, real slick bunch. locked up my computer
then a blue page appeared across my screen with a phone number to call them right away to get me up and running, i could not get it working so i called they wanted to sell me complete protection package fo 650.00, but they could get me going for 250.00 dollars so i went for it. was told it would take about six hours. when i got up at 4:00 a/m it was working, but half my information was gone. got my grandson up in Maine to get me back the way it should be. i live in fl. the land of old age scams
Reason of review:
Bad quality
2 comments
Anonymous
San Bernardino, California
Scammers
I had the same exact experienced. The story told to me was identical to the story told above: I was locked out of my system, a loud buzzing sound was heard, a number popped up to call for help. I was told I was at risk of my personal info being violated, told how much Best Buy would charge me to repair it, and was give a quote of $250.00 less for them to repair it remotely. I felt for the *** because I needed by system right away. I am handicapped and my connection to the outside world is on my computer in bed. I too believe that this lock out is the scam to frighten people to react to protect their system when in deed we are opening out system up to the crooks. They also tried to cell me a real time protection software for $500.00. I have contacted my credit card to dispute this charge, but still waiting to get my refund.
Loss:
$200
Cons:
- This was a scam
- Never again
Preferred solution: Full refund
Anonymous
Cleveland, Ohio
One of our customers were scammed by this company
When I say scammed. I simply mean that my customer made the mistake of possibly not having his antivirus up to date, so he received a pop up that basically told him that his computer was infected, that he must call the number. Low and behold, the suckered him into spending $250. Then they ruined the main software/setup he had in the first place for that computer. I believe they are actually a company that provides a service. Yet I also believe they basically created the problem so that they could come to his rescue. That is a major scam in my book. 1. IF you ever have any pop up's like that. Please NEVER click on them, don't call those places, etc. Shut down your computer and reboot it. 2. IF they did scam you. Try contacting your credit card company and get your money back. Don't give them a banking number of any sort. If you did, CHANGE your cards! Once again, I am not saying they are not a real service. But they clearly prey on people, that's for sure!!!!!
Reason of review:
Poor customer service
4 comments
Anonymous
Blacklick, Ohio
"Client Care Experts" thieves
Tonight my computer locked up and I got the message to call a phone number to get help. I called and the tech I spoke with said that he worked for Microsoft and his services were free. I let him take remote control of my 4 day-old computer and run some simple diagnostics. He said that my computer needed serious work and that it would cost me $300 elsewhere but he would do it for $250. At that point I told him that I realized that he was running a scam and I hung up. My computer will probably have to be taken in to repair whatever Client Care Experts did to it, as I still have a frozen screen. These people are clever. To sound more legitimate the "customer service rep" gave me sound advice about maintaining computers, and he named local places where I could get the work done. However, he lied and said that the maintenance work would cost ridiculously high amounts if I had it done locally. He also flattered me repeatedly ("you have such a lovely voice," etc.). These people should be in jail.
Reason of review:
Poor customer service
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Perhaps this company was shut down.
go to www.clientcareexperts.com and it will explain why you cant reach them. They are in court.