I received a blue pop up on my computer, stating I have a virus. I called the number posted on the pop up (888-489-8452), and they told me to call Client Care Experts at 855-527-1346.
I explained what happened to the representative, and he said he can do a virus and infection sweep for $299.99. I was wondering how this happened. I called Microsoft, told them what happened, and asked if Client Care Experts is associated with them (like they claimed). Microsoft said "no, you got scammed." They said we never post a message, stating "you have a virus".
They also said I should change all of my personal information because it was probably compromised. The Microsoft representative said I should have just shut down my computer and restarted it. If Client Care Experts was affiliated with Microsoft, they would have said the same thing. I went on line and discovered this is not the first time Client Care Experts has pulled this on someone.
They have done the exact same thing to a lot of people! I took my computer to a repair company immediately, and the repair person said I was scammed and should have just shut down my computer and restarted it.
Product or Service Mentioned: Client Care Experts Technical Support.
Reason of review: scam.
Preferred solution: let the public know.